Almax Information Systems will replace any products which are supplied in a faulty or unusable condition.  The faulty products should be returned to Almax within 28 days of delivery with a detailed explanation of the fault and reason for return.  Almax will not accept any freight costs for products returned.

Almax will replace the faulty products at no cost including any delivery charges for the shipment of the replacement products.  The method of shipment for replacement products will be solely at the discretion of Almax.

Almax refund policy includes the exchange of faulty products only and does not include a refund for any monies paid or for unused subscriptions paid in advance.  If applicable, replacement products will be sent within 3 to 5 working days from the receipt of the faulty products by Almax.  

The replacement of faulty products does not include products that have physical damage that was beyond the control of Almax. 

Delivery Information

Almax accepts orders from all over the world.  Generally the processing and shipment of an order will be completed within 2 to 3 working days of receipt and will be shipped by express post.  It is not usually necessary to sign for the delivery.

Customers can confirm shipment of their order by contacting Almax.